Dear Jorge Dear Johanna A bit more than two years ago I met you first time. You saved me from a really bad situation. The local renting place I used to deal with,stopped working without telling the clients. After all the stress a family friend told me about FAST Rent a Car. You were so nice to bring the car to the house in San Ramón. I really appreciate this individual service. I have choosen you since two times more and will do it again in future. You are punctual in the airports when reciving the car or giving it back to you. Which is great to do it right in the departure and arrival zone. The cars are well equiped and economic in fuel. The rent is good price for value. Contact by Email is easy and answers are coming quick. And you are well reachable by phone in case of any emergencies. What else can I say than I am looking forward to my next holidays. Estimado Jorge Estimada Johanna Hace un poco mas que dos años una "paloma" de nombre Marvin me contó de FAST Rent a Car. Ustedes me salvaron de una situacion muy fea. Me quedé sin carro porqué la empresa dejó de trabajar sin avisar a los clientes. Después de unos dias de estrés fue como un premio que Ustedes me trajieron el carro hasta la casa en San Ramón. Estimo mucho su servicio individual. Desde entonces ya dos veces mas alquilé un carro con FAST Rent a Car y voy a hacerlo igual en el futuro. Me gusta que llegan punctual para traerme el carro y cuando lo devuelvo también, y que es posible hacerlo en la zona de salida y llegada. Los carros están bien cuidados y económicos en gasolina. El carro está bien equipado y el alquiler es pagable, vale la pena. Contactarles por correo electrónico está fácil y las respuestas llegan entre poco tiempo. En caso de emergencias es siempre posible llamarles. Làstima que ese año ya no me den vacaciones para regresar a Costa Rica pronto.
Jorge and Joanna, We cannot thank you enough. Your service was over and above what we ever would have expected. The car was reliable and the GPS was the best money we spent on our entire 3 week tour. We drove from San Jose to Lake Arenal to San Ramon to Jaco to San Isidro and lots of stops in between. The Terios was just "the little engine that could" go just about anywhere. Meeting us at the airport took a lot of anxiety out of the trip for us as we do not speak Spanish and didn't have the first clue where we were going. You just made it all easy and we so appreciate that. We have already given your name to several people and hope to use your services again when we return to your beautiful country. Gracias, gracias, mucho gracias!
I rented a vehicle from Jorge and Johanna in July 2013. What was a great experience dealing with them. Unlike the large car rentals, they are a family owned business, not out to get rich, only to earn an honest living to feed their family. Their friendliness, professionalism, and complete honesty in our dealings will not soon be forgotten. I would highly recommend Fast Rent A Car to everyone. Thank you very much Jorge and Johanna and may your business be a great success. Mucho Gracias.
HAce unos años anduvimos por Costa Rica, un lugar increíble y lleno de gente hermosa; Jorge nos trató súper bien y amablemente, nos sentimos mmuuy agradecidos por el trato personal y profesionalmente; hoy le acabamos de recomendar la empresa a unos amigos que van para Costa Rica... y recordé que nunca te dimos las gracias por la atención, nueno, la mejor manera fue recomendarte; Gracias y pura Vida!
I visit CR frequently. Renting a 4x4 car is important, especially if one goes off road in CR. Daihatsu Terios is very reliable car made by Toyota primarily for the Central American market. It has enough clearance to go over muddy areas and rough terrain without getting stuck. It has 4-wheel mode and almost 100 mph (compare it with other SUVs!), which is what matters the most traveling from cost-to-cost in CR. Fast Rent a Car offers the best price in town. Their listed all-inclusive prices for low and high seasons don't have any hidden fees and by far better than any of the competition. Besides, one can drop off a car right at the airport before the flight, which is very convenient. On many occasions, I have had very pleasant experience and personalized service from fast Rent a car personal, particularly Jorge Rodriguez who is fluent in English and goes an extra mile, literally and figuratively for you in meeting your needs.
Hello, We were in Costa Rica in 2010. Had some trouble at Hertz car-rent because of the high deposit and insurance costs.. But at the hotel; los volcanes, they had 2 choices of car rent flyers but we chose yours. No regrets at all! Everything was fine and after more then 2 weeks we returned your car at the airport! Everything nice on time! Good job! You asked us to recommend your car rent service and finally after 3 years, I do! When we return to Costa Rica we definitely rent a car by your company again!
Thank you! Everything worked out perfectly! Thank you for your professionalism and assistance, we will gladly recommend your service! Best Regards, Gabriel & Paige
Jorge and everyone at Fast Rent a Car were wonderful to work with and went out of their way to meet my needs. They found what we were looking for and also helped us with a great housing option for our first late night arrival. We had a long term rental and we knew that he would be there if we needed him, which we didn't. They spoke good English and were great to work with, would reccommend them for your vacation transportation needs. Thanks again, Jason & Jami Hartwick
After searching a rental car, I met a person at the airport of Los Angeles who leave 6 months a year in costa rica. He let me know that Fast car is a perfect company for renting a car. So I been in contact with them and everything was perfect :) : price, place for taking or return the car (important is you should have to take a bus -> provide you to pay again a taxi), there are also available 24h/24 and 7days a week. We get a small mechanical problem on sunday evening in the middle of no where and there be present to help us by phone and fixed the problem the day before :). Next time I come in costa rica, I am sure I will repass by them and I will also make some advise on my web site for people who are looking for some help. Thanks for everything to all your team :). Pura vida https://monworldsurfingtour.wordpress.com
Hi Jorge and Johanna Thank you for making our vacation in February 2013 to Costa Rica, the best. You’re honest, friendly and reliable Fast Rent A Car service was unbelievable. Booking prior to our trip from Toronto, did have me a bit worried, until we meet Johanna at the Costa Rica airport with the car (Daihatsu) Wow!!!!…..It was like meeting with family. The car was in great shape and very clean. Oh…and I loved the color too. LOL!!! During our 7 day stay in Costa Rica we traveled many, many, many kilometers viewing your beautiful country. Through-out our entire trip, the car was very reliable. We had absolutely no problems and felt very safe. The GPS was definitely an asset and a must have. Thank you Jorge for suggesting it. The list of all-inclusives and write ups on your web-site are exactly what it says. There are no hidden clauses, fees or surprises at the end. We absolutely recommend Fast Rent A Car to everyone we know traveling to Costa Rica and we will definitely be in touch again, when we return. Thanks Fast Rent A Car, Jorge and Johanna, for the wonderful rental car experience. You really are the best!!!!! Cheers until we meet again Wendy and Dennis J.
We can't recommend this car service highly enough. Johanna is a thoroughly professional and fun, too! The car was awesome and got us out of some crazy places. We felt very lucky to have found this car rental company.
Buenos dias Jorge! Con la novedad de que volvimos a los EUA sin ningun contratiempo, el vehiculo se porto muy bien bastante economico por cierto! despues de poder haver asimilado el regreso y la reintegracion al trabajo. Me permito darle las gracias por el servicio vehicular, lo cual nos mantendra con la nocion de poder contactarles en las proximas vacaciones que ya preparamos para el 2014. Estaremos en contacto para febrero del 2014, ahun nos queda la parte Noreste de CR por explorar y planeamos unas dos semanas para poder disfrutar con mas calma. Gracias y Pura vida! Atmte: Nick and Miriam Sanchez
Dear Jorge, I can inform you without any hesitation that the service you provided to us during our stay in your country was 100% perfect. The car received was in good conditions and we didn't face any problem with it. Of course I'll recommend your company to everybody I know they will go in Costa Rica. By the way, I can already inform you that we will come back in Costa Rica (meanings that our stay in your country was really perfect ! ) and it is quite sure that we will need a car for 2 weeks long.but I will contact you as soon as possible. Sara will not join us this time ....! too bad indeed... I must apologize once again because we didn't refuel the car before giving it back to you at the Airport...! too bad... Looking forward to hear from you soon Jean-Luc Aeschlimann
I really enjoy the time we spend in Costa Rica, and drive your car was funny cause the street in Costa Rica are not straight and in Switzerland there are no rivers which cross the street, that's funny and amazing for me. The car was perfect and your service really kindly , I really appreciated it. many thanks see you soon Sara
I warmly recommend Fast. Not only did we get an excellent car for a good price in high season, but we were enchanted by the friendly service. Joanna was so kind, so helpful right away, bringing the car at out hotel 15 minutes ahead of time. And when I forgot my I Pad at the hotel on the last day, both Joanna and Jorge did their utmost to help, which was not really in the contract. They were at the airport to get the car back at the exact time, and all went fine for the final formalities. If I had to rate in the scale of 5 stars, I would give 6.
Renting a car in Costa Rica can be quite an adventure in itself. After you have done your homework and selected the best value proposition you can find, making car rental arrangements can come down to putting your trust in a small company, rather than one of the larger car rental firms with a bigger internet presence. The rates offered by FAST Rent a Car were the very best we could find, so we began to wonder if this could possibly be for real. We took a chance and made a booking with Jorge and Joanna, whom we had never met, hoping that arrangements would go smoothly and that we would be treated fairly and honestly. We are very happy that we did. Joanna met us at our hotel, completed the paperwork very quickly, answered all our questions, and we were soon on our way in a 4 WD Diahatsu Terios. The car was really put to the test on the steep terrain and roads and mountains where we were going and it performed perfectly. We are happy to recommend FAST Rent A Car to anyone going to Costa Rica and looking for a good deal on a reliable car. Mary Lou & Ray Ottawa, Ontario CANADA
Highly recommended. We rented a 4x4 from Joanna and Jorge (fast rent a car) in San Jose for a week and their service was excellent. No hidden charges. I'll definitely recommend them to my friends.
Johanna and Jorge were amazing and I've already recommended FAST Car to my friends and others who will be visiting Costa Rica. First, the price was super competitive and coordinating via email was efficient and easy. Secondly, Johanna came with the car to our hotel in SJ exactly when she said she would, explained everything very clearly and looked over the car herself in great detail. Lastly, they came out within 10 minutes (no joke!) when we thought we had a mechanical problem. The service is outstanding and personal. We will rent with them again and again. Thank you!
msg via facebook Great service and super helpful. Jorge was quick to respond to any emails and questions. His lovely staff dropped off and picked up our rental from our hotel so no airport headaches. The price he quoted was the price I paid, no hidden fees or last minute add ons. The car was great on gas mileage as well and I don't know what we would have done without the GPS. ¡¡Muchas gracias!!
Jorge, I can't thank you enough for the great service and experience that we had with you, your staff and the mighty Terio. I have to admit when I first saw that car I worried that it wouldn't be big enough. But after tackling the famous monkey trail from Potrero to Sardinal I was a true believer. Thanks for helping me to arrange my accommodations near San Jose Airport as well. We are here now and prepping for our flight home to Toronto and plotting our next trip. No doubt we will rent from you and recommend you without hesitation. Gracias y Pura Vida! George Smitherman Toronto, Canada
Hi Jorge, Our trip to CR was enhanced by your company's responsiveness. You made it very easy to rent and return the car. The woman who met us at the airport was fabulous and very helpful and efficient. She was also at the airport to receive us upon return. The car rode well. When we return we will rent from Fast Rent a Car again. Happy Holidays. Gary Domnitz
The car worked very well and served our purpose in all our travel needs. We did get a flat tire which you will notice between Manuel Antonio and Jaco. I must say that I am extremely pleased and satisfied with the service which you have given us, we will certainly strongly recommend your company to any of our friends who travel to Costa Rica. The service is exceptional! We certainly appreciated the young lady who drove us to our destination hotel upon our arrival, I'm not sure that without her we could have found it. We are also grateful that you will be dealing with our speeding ticket. I left in the glove box a calling card which we have not used, maybe you can make use of it or pass it to someone who can. Once again, Many thanks for everything and let me know that all is ok. Pura Vida!!! Your country is truly Spectacular and your people are the friendliest which we have ever met on our travels! Mike Desrosiers
Hi Jorge Thanks again for the wonderful rental car experience! The Terios 4X4 was clean, reliable, and overall wonderful! We traveled many kilometers around Costa Rica from San Jose, to Samara, Montezuma, and Esterillos all in 7 days during the rainy season. We could not have asked for a better more honest company to rent from! You were also so flexible with our return schedule too. I can't thank you enough for all of your help. We will recommend you to everyone we know coming to Costa Rica...by the way, we are already planning our return trip as well! Pura Vida! Andy, Jenni and Landon Fort Worth, TX
After searching for hours and being discouraged by all of the negative reviews of car rental companies in Costa Rica, we feel lucky to have found Fast Rent a Car. We had a really fantastic experience! Jorge responded quickly and professionally to all of my emails, and his staff dropped off the car at our hotel as promised and took the time to carefully review everything with us. There were no hidden fees and the quoted price was the exact price we paid. We were allowed to drop off the car at the airport for no additional fee, which was a huge bonus and very convenient for us. If we come back to Costa Rica, we'll definitely rent from Fast Rent a Car again - I've already recommended it to all of my friends! Thanks again :)
The following are reasons that I will always rent a vehicle from Fast Rent A Car. I've found the team from Fast Car dependable, courteous, helpful and just a great pleasure to do business with the last 10 times I rented a vehicle in Costa Rica.The vehicles are reasonably priced compared to the competition . Another big plus is they promptly respond to your inquiries thru email, text, phone messages in Spanish or English. There team is honest and up front with you. I always recommend Fast Car to family and friends. Thank you Jorge, Johanna and Charlie. Pura Vida
msg via facebook Great company, no hidden prices, car in good condition. I always try to rent from local companies to make a process simple and I think Fast Rent is the one you can trust + you can pick up/ drop off where you need saving taxi /public transport /airport charges.
msg via facebook DO NOT RENT A CAR FROM ANY OTHER RENTAL CAR COMPANY!!! We were picked up at the airport and driven to our home in Atenas by Jorge. Then on the day of departure, he came to pick us up and then drove us back to the airport with plenty of time to spare before catching our return flight. NO HASSLES!!! What he quotes as your price is accurate with no hidden charges. We rented a cell phone and GPS. Jorge was available also 24/7 if you needed assistance with anything. My husband and I have rented from Jorge each time we have visited Costa Rica and have felt safe and relaxed. You will be glad if you do to.
Good car easy to drive. Well maintained. Excellent service. We asked to give back the car at our residence, and not at the airport. No pb!
Fast Rental Car provided us with a Rav 4 rental for the month of January 2016. The owners, Jorge and Joanna met us at the SJ airport at 7:00 am and treated us to their 5 star service. Joanna even drove us to the edge of the city to assist us on our way to Atenas. How classy is that! Look no further, FAST Car Rental can't be beat!
We wrote a lengthy and very positive review on Googl. I want to post here as well to say thank you to Johanna & Jorge for the excellent service they provide. We'll be back in November and is so nice to know that we don't need to worry about our rental car needs:) If you need a car in Costa Rica and appreciate honesty, great service and excellent prices, then you have found the right place!
Alessandro Marcolin 27/03/2016 Italy Hola Jorge Hola Johana Volevo ringraziarvi. Ho ricevuto un' ottimo servizio, siete stati sempre precisi e disponibili anche quando mi hanno cambiato il volo di ritorno e prolungato il noleggio della macchina di qualche ora senza addebitarmi soldi in più. Sempre cordiali e puntuali . Anche il prezzo finale è stato uno dei più economici che ho potuto trovare. La macchina è sempre andata bene, nessun problema . Volevo salutare Johanna in particolare modo per la sua bravura, sempre gentile e molto preparata, si è fatta capire in maniera precisa . Sempre molto carina. Il mio giudizio è ottimo e quando tornerò in costa rica sarete i primi ad essere contattati. Un saluto cordiale . Alessandro Marcolin Venezia Italy
(in French then in English) Merci beaucoup pour la qualité de votre service, pour la transparence de vos prix et pour le très bon rapport qualité/prix de votre prestation. Je recommande sans réserve la compagnie FAST. Au départ, nous étions un peu perplexes sur la location d'une voiture au Costa Rica, car les forums sont pleins d'anecdotes sur les compagnies peu recommandables et les majorations d'assurance très élevées qu'il faut payer sur place. Avec FAST, aucun problème. La communication avec Jorge pour réserver était claire et rapide. Joanna nous attendait à l'aéroport à notre arrivée, alors que notre avion était en retard. Nous avons récupéré la voiture sans délai et c'était bien le modèle que nous avions commandé. Enfin, Joanna et Jorge nous attendaient à l'aéroport pour notre départ et la remise de la voiture a été très facile. Merci encore à vous deux. Thank you very much for the quality of your service, for the transparency of your prices and the very good price/quality ratio of your service. I unreservedly recommend FAST. Initially we were a little confused about renting a car in Costa Rica because the forums are full of anecdotes about the disreputable companies and very high insurance surcharges that you have to pay on your arrival. With FAST, no problem. The communication with Jorge to book was clear and fast. Joanna was waiting at the airport when we arrived, although our plane was late. We got the car immediately and it was the model that we ordered. Finally, Joanna and Jorge were waiting at the airport for our departure and the return of the car was very easy. Thank you again to you both.
We just got back from our vacation to Costa Rica. I want to say that it was a wonderful vacation. I want to thank Jorge for all his help through the whole reservation process. He was very professional and very helpful!! He Answered all my questions quickly and always helpful and professional. They brought the car to us at Atenas and upon delivering the rental , they took their time to go over everything thoroughly and helped us to get familiar with what to do in the area. I'm so glad to have found them. I highly recommend them and certainly will use them again when we return to beautiful Costa Rica !
Hello Jorge and Joanna - We wanted to write and thank you for the excellent service that you provided us on our recent trip (July/August 2016) to Costa Rica. We rented a Daihatsu Terios for three weeks and were extremely satisfied with the car and the service we received. It was wonderful to be met at the airport taking all of the anxiety out of our arrival and you explained everything very well. After reading the forums on the difficulty of renting cars in Costa Rica and the expense of mandatory insurance, your website took all of the mystery out of the insurance question. It was great to find a rental company that would allow us to use our credit card's CDW coverage (which thankfully we did not need). Thanks again for the excellent service. We highly recommend Fast Car and will definitely tell anyone we know going to Costa Rica that your price is competitive and your value for money is outstanding.
!THIS IS THE ONE! Prior to our arrival, I did my research, checked prices, checked value, and came across FastCR. They had the best deals, but I hadn't heard of them before. I was apprehensive. After some email correspondence, I was convinced that there would be no hidden fees, and that this was a trust-worthy company. Our flights from SEA-SJO got rerouted, adding a 5 hour delay to our pickup time. In those airport flurries, I was unable to connect to WiFi and notify Johanna and Jorge. I thought for sure we had lost our vehicle and would need to re-evaluate transport after enduring the last 16 hours on a bad flight. Much to our amazement, Johanna was still at the airport, holding a sign with my name, ready to take me directly to our car. The car pickup was extremely convenient. The Bego we rented was in the airport parking. We explained our routes, and they didn't even blink that we were going to MonteVerde, a notoriously bad road. After paperwork and inspections, we were on our way driving to Baldi Hot Springs. This was a very welcome relief to have this go smoothly after a nasty flight. One of the first things I noticed, was that the Bego didn't have the power I was used to, compared to my Subaru back home. That's simply a property of the model and me not checking engine size. However, FastCR offered to drive the 6-hour round trip from San Jose to deliver a new car if we wanted. We refrained, but this gesture really made us feel welcome and like FastCR, Johanna, and Jorge care deeply for positive customer relations. On our last day in country, we drove from Puerto Viejo back to SJO, arriving late in the evening. I sent FastCR an email indicating we are back in the capital and ready to return our car. They came to my hotel at exactly the time I requested, did a quick inspection, and after exchanging some very amicable travel stories - they drove the car away. I am thoroughly impressed with my experience with Jorge, Johanna, and Fast CR. They have the best price, the car was reliable, there are no hidden fees, they waited extra long at the airport for us, were friendly, and wanted to ensure we thoroughly enjoyed our trip in Costa Rica. I truly cannot recommend them highly enough. This is truly who you should consider for your car rental needs in Costa Rica.
Dear Jorge and Johanna, thank you once again for your professional , reliable service. We are so happy to have been able to return to Costa Rica and do business with you. You guys are awesome! We will definitely send everyone your way when they visit Costa Rica. We are already planning our next trip there next summer. Thanks again for everything! Nancy & Luis
We are frequent visitor to Costa Rica and often rent cars to travel to our destination. We have rented cars elswhere and we were not aware of the mandatory insurances on top of the daily price. A friend in Costa Rica recommended that we give FAST rent a car a try. We visited Dec 26, 2016 to Jan 2, 2017. Our experience with FAST rent a car was great. Johanna met us at our hotel in San Jose and delivered the car a promised and explained the mandatory insurance to use that it is included in the price of the car. I will definitely use FAST rent a car in the future and I have recommended them to other travelers. Working with Jorge and Johanna was a great experience and when we returned our car at the San Jose airport Johanna met us to return our credit card deposit . Great company to work with.
We were so impressed the communication, reliability and service that we received from Jorge and Joanna. Like many we were reluctant to rent and drive a car in San Jose and Costa Rica. However, I would recommend driving - so much more freedom. Jorge,s communication from the outset was exceptional. The aspect that most impressed me was that Joanna met us with our Toyota RAV4 at our hotel in downtown San Jose, processed the paper work, and then escorted us out of the city so that we could proceed to Manuel Antonio. This truly was going above and beyond normal customer service! At the end of our trip Joanna met us once again at the hotel. Everything went as planned!! No surprises, no delays, no extra charges - just a decent vehicle with outstanding customer service. 10/10
Fast Rent A Car is my regular "go to" for rental vehicles in Costa Rica. Jorge and Johanna have made each rental easy and simple. I see stories of other car rental places being shady and unprofessional, but that is not the case with Fast Rent A Car. Direct "Up Front" all inclusive pricing and honest helpful service (Jorge even made last minute hotel reservations for me when I wasn't sure of a convenient place to stay by SJO). The Daihatsu "Bego" was reliable and comfortable transportation for over two weeks of driving around CR, and it was great knowing that I was well insured and they were there to help if I needed anything! I rarely write reviews, but I can fully recommend the fine service and professionalism of Fast Rent A Car, and will be continuing to use them for my car rentals on return trips! Thanks especially to Jorge and Johanna! Pura Vida!
My family and I have been extremely fortunate to find you. Your honesty, integrity, service and kindness are truly wonderful. We look forward to seeing you again many times in future visits to beautiful Costa Rica. . Wishing you all the very best in health, peace and prosperity until we meet again.
Yes, absolutely No hidden charge! Not only 4x4, even wifi was so reasonable and it was a really huge help for our trip. I am so happy that I chose this genuine company for our car rental. Thank you Jorge! When we go back to Costa Rica, we will definitely get back to you! All the best.
These guys where amazing! From the start already by email all the way to Costa Rica. The contact was always very nice, friendly and helpful. We booked a car for 2 weeks and all went very easy. The car was in a good condition and the complimentary wifi worked great! I can highly recommend this car rental company. And whenever we come back we will definitely book again with Fast Car Rental.
Dear Jorge, I just wanted to say thanks! The service you provided was above and beyond our expectations! We can’t thank you enough! We highly recommend you to anyone in need of a vehicle! Regards Andy
We had a great experience with Fast rent a car. We booked at very short notice and they dropped the car off at our hotel and then met us at the airport on the way out. Really responsive and helpful communication. The Diahatsu Bego is a perfect car for Costa Rica in our opinion and handled all the unpaved roads really well, is fuel efficient and not so flashy you worry about parking it anywhere. We became very fond of it! So pleased to have found a reliable operator given all the negative reviews of car rental generally in Costa rica
Recomiendo esta compañía al 100%. Los trámites de recogida y drop off son muy ágiles. No hay costes ocultos. Relación calidad precio muy buena. Jorge, muchas gracias por el detalle final. Un saludo.
We have rented from Jorge for the past 3 years and the service is excellent. Even when the battery gave out last year his quick response was the best. No frills, just a great price, great team and just these two points make them stand out against their competitors. Just give them your business you will not regret it. Earlier this year 2020 when the pandemic took off they were outstanding and ensured the car was collected from Liberia airport. The best.
Hi Jorge, Once again you have gone above and beyond in providing a reasonably priced rental with all the support that is expected but never get with other rental companies.. In the past 4 years you have shown what real customer service is and your attention to detail ensures your customer is always totally satisfied. in all aspects of the rental.. This rare with other companies. Your price and support cannot be beaten. You deserve the highest accolades and our recommendation is genuine and heartfelt. These COVID times are very hard for businesses and to get a service like yours is a bright star in the rental car business. Thank, and may your business flourish despite the problems with Covid,. Thank you Peter and Anne Marie Clarke
I strongly recommend Fast Rent a Car. We visited Costa Rica in August 2021 with our 4 year old daughter. We rented a 4x4 Daihatsu Bego, it resulted perfect car as for example considering La Fortuna to Bijagua road:-) Perfect contact with Jorge and Johanna, thank you for that. Very honest communication. We did have an accident, which was not our fault, but I explained everything to Jorge and we fixed the issue between ourselves. Would definitely rent again from Fast Rent a Car if we re-visit Costa Rica one day:-)